What if the glasses you received does not fit to a tee? In addition, we are emailing you an item that we hope you will use on your next order with Zenni Optical. I talk about my glasses with strangers, family members, and coworkers. It began as a small company but quickly grew into online optical industry leader, providing some of the most affordable, high quality eyeglasses to people worldwide. Browse around and see what you think. They have frames for all needs including sports frames, outdoor frames, designer frames and more. This means you may see two images instead of one, clear image. The result is some of the highest-quality glasses you can buy online, whether you chose full-rim, half-rim, rimless or sport-style frames.
I copied the prescription from the first pair, which they managed to get wrong, second pair which was correct and sent it with the third order. Of course, they also offer higher priced items but, overall, their prices are definitely lower than other optical shops. I have bought around eight pairs while my wife had three pairs from them and she's getting ready to get another pair. They're similar to the ones that I get from the actual doctors. I only use the glasses at night and it's within the hour between taking my contacts off, washing my face and going to bed.
Your first order, placed April 28, 2018, for progressives with blue-blocker lenses, has no comments in the database record of the order, so we are assuming you had no problems with those glasses. We need this information to determine where your lenses need to be placed in the frames you select. The next order was placed on Sept. After ordering your online prescription eyeglasses, you can expect delivery within seven to 14 business days of placing your order. Our advanced algorithm assess your prescription, pupillary distance, frame, as well as lens type to provide the most comfortable fit.
My bet is they will see this online and attempt some feeble excuse when all they had to do was be honest in the first place. If all this sounds interesting to you then you should definitely read through the full review to see what makes Zenni Optical worthy of your attention. You can contact Zenni Optical by phone, email or live chat, and the website provides helpful information about its policies and eyeglasses in general. But the worst thing about this first experience with Zenni. . We are on day 21 and I have no tracking number and no idea if or when they will get around to shipping them.
Thank you so much for posting your charming and gratifying review of your experience ordering glasses from Zenni Optical. Since my forties, needed reading glasses at +2. I called the company and after a 5 minute phone conversation, was sent two emails with prepaid shipping label and all of the information I needed to return my glasses. I have to totally readjust to progressive because of the drastic change in my prescription. The reason our representative advised that the order was placed with Standard shipping was to confirm that the glasses would not be late unless they were not delivered by Dec. Learn what measurements you need to know, how to try on frames, where to find details and more.
Some frame sizes and shapes suit some face sizes and shapes better — and it can always help to try out a few frames before you buy. So my point here is, why should I expect more time for a remake since this has taken more time than I expected. I've been buying from them since they first started selling online, and I've always been satisfied with the designs and the prescription accuracy. I chose the credit because I still wanted to buy glasses. Postal Service, just like Standard shipping, but the delivery time promise is 10-14 days from the date of the order. I reached out to customer service to let them know the prescription didn't seem right.
I've been a consumer journalist and personal finance writer for more than 30 years, specializing in consumer law and contract fine print; fraud and scams; car buying, leasing, maintenance, and repair; charitable giving; saving and money management; product marketing practices; and more. Everything is like a really good deal. Although my prescription is difficult due to the need for exact axis and cylinder, both my orders were perfect. They have an impressive selection of over 3,000 frames in stock. We apologize that the heavy holiday volume has resulted in some orders being delivered late, and we regret that your order was among them.
I just called customer service and they now say it can take 5-6 days to ship. It took about a week and a half to get my new glasses in and they fit perfectly. So frustrated going in circles with customer service. Our collection of glasses frames for men includes unisex frames and can be filtered to better sort your needs. Hi, thank you for posting your complaint, which gives us another opportunity to address this matter.
They just have to have more frames on there for more selection for customers. I was so pleased with how seamless and extremely generous the return policy was. What happened to the 14-21 day delivery time? Customer Support For any concerns, you can contact the Zenni Optical team via phone, email, live chat, and fax. I doubt I'll buy from Zenni again. When I called to speak to a representative 4 times each time someone gave me different information than the next. Numerous frames and styles are available to choose from for men, women and kids.